Who we are
Welcome to The Service Corner, the premier customer service blog founded on February 9th, 2023 by two passionate young professionals. Our vision was simple yet powerful: to create a platform where certified professionals could share their expertise and help businesses deliver exceptional customer service.
In today's rapidly evolving landscape, the service industry is in dire need of fresh ideas and innovative approaches. As we navigate through the Technology Revolution and adapt to our current social reality; it has become crucial to meet the ever-changing needs of customers. This realization sparked the birth of The Service Corner.
At The Service Corner, our primary mission is to cultivate an international community of service excellence through our blog. We strive to illuminate the importance of well-curated and standardized processes, enabling businesses to aspire to be recognized as superior service providers. We firmly believe that this is a fundamental aspect for any company that operates in the realm of direct customer service.
Through our expert advice and insightful articles, we aim to empower businesses with the tools and knowledge they need to enhance their customer service practices; always taking into account our commitment to organic continuous development, exploring new topics and perspectives; to ensure that our readers stay ahead of the curve.
Our values
"We are natural service enthusiasts, who genuinely enjoy helping others and enabling them to do their best. Every role is essential to make a positive impact and true service starts in-house."
Passion for Service
"Owning our mistakes, sharing problems, and helping others: that is how we work together as a team to provide solutions and transform weaknesses into strengths."
Full Transparency
"Every action is based on honesty and integrity, this is how we become trusted allies for our community. We never hide relevant information, misinform, or go over processes. “There’s always a right way”".
Fairness for Everyone
"We believe in a fair and inclusive environment where opportunities are available for all; regardless of origin, race, social status, gender, age, or education. We strive to contribute to making the service industry available for everyone through every action we take."
Constantly Evolving
"We are committed to supporting the continuous improvement of the service industry as a whole, investigating and proposing new trends, processes, and tools that can be implemented to enhance the capability of all service providers."
Our Service Allies are committed to the following principles that are the pillars of our culture.
Being Accountable
Our team
Meet our amazing Co-Founders and Service Allies.
Juan P. Bethencourt
Nayra Guevara
Hospitality and Tourism Business Manager, Revenue Specialist, Master in Urban Tourism and Business Management, Data Analyst, and New Technologies Entrepreneur.
Hospitality and Tourism Business Manager, CSM Expert, HR Professional, and Talent & People Operations Specialist.
Nayra started her professional journey with a British international non-profit organisation on English language education working as part of the logistics, exams operations, and customer service team. She later deep-dived into the customer service industry by working for national and international hotel chains and continued building up skills in customer service experience, after which she transitioned into the tech industry and developed a career in human resources. She has expertise in candidate experience, talent acquisition, and HR operations on a global scale, and after specializing in LATAM countries she is now focused on establishing her expertise in EMEA countries.
Nayra is a committed professional who brings her experience in different industries, multicultural perspective, and passion for service to help promote and contribute to the realization of The Service Corner’s highest purpose.
Juan began his professional career with his own catering & events business, which led to the creation of his brand as a MICE Manager. He then continued his career development in multiple international hotel chains as part of the Front Desk Operations workforce, where he expanded his customer service expertise. He then moved on into business management by joining a languages consultancy firm where he overlooked the business administration, products, systems, and platforms, along with managing client accounts and relations, government projects, workforce planning, and owning customer service strategies and delivery. Nowadays, he is part of the customer support services team of an IT company giving their services for the UK region.
Juan is an integral professional who brings his extensive knowledge of business management and passion for the service industry along with his skills, multiple languages, and deep understanding of cultures to help achieve The Service Corner’s most ambitious goals.
OUR COMMITMENT
Our blog contributes to establishing quality standards and efficiency in processes for different service providers, backed up by professionals with more than 10 years of experience in different industries. We facilitate insight and information on new trends of service and present new perspectives to help you achieve excellent results.
SOCIAL IMPACT
We bring unpopular but essential topics to the table, related to unspoken service roadblocks that affect the overall customer experience, and propose real solutions to these taboos.
We are working on driving positive changes and establishing equality for both customers and collaborators.
Want to be a part of it?